At Amaryllis, we prioritize inclusivity and transparency. Before every service, your stylist will outline a Beauty Investment to ensure you’re never charged more than the original quote.

We begin each service with a complimentary aromatherapy neck massage and beverage of your choice. You can expect full relaxation in our oasis with a hand and scalp massage and warm eye pillow during your shampoo experience.

COMPLIMENTARY SERVICES

SERVICES

F.A.Q.

CANCELLATION POLICY

All reservations are required to have a card on file. Cancellations made within 24 hours will result in a 50% cancellation fee, and if you miss your reservation altogether a 100% no-show fee will be applied to the card on file. Please note, this fee will NOT include any discounts or promotions. The fees will be charged with services at full cost & is up to your stylists discretion. If the card declines, an invoice will be sent & you will be blocked from booking again until the invoice has been paid. We do understand that emergencies can happen, please let us know if you need to cancel or reschedule your reservation at your earliest convenience.

Satisfaction Guarantee & Refund Policy

At Amaryllis, our goal is for every guest to leave feeling confident, beautiful, and genuinely cared for. We are committed to providing exceptional service and stand behind the quality of our work.

Services

Your satisfaction is important to us. Before every service, your stylist will conduct a thorough consultation to discuss your goals, assess your hair, and recommend a plan to help achieve your desired results while setting realistic expectations.

While we strive for perfection, our stylists are human, and on occasion, adjustments may be necessary. If you believe your service did not reflect the consultation or there was an error in the execution of the service, please contact us within 7 days of your appointment. We are happy to schedule a complimentary adjustment with the original service provider whenever appropriate.

Complimentary adjustments are offered when:

  • The results do not reasonably match the agreed-upon consultation.

  • A correction is needed due to an error in the service performed.

Complimentary adjustments are not available for:

  • A change of mind or personal preference after the service has been completed.

  • Requests to achieve a different look than what was agreed upon during the consultation.

  • Services that have been altered by another salon or by at-home color, cutting, or chemical treatments after leaving Amaryllis Salon + Spa.

  • Concerns reported more than 7 days after the original appointment.

Because professional salon services require reserved appointment time, professional expertise, and products that cannot be recovered once used, all service sales are final. We do not offer refunds for services rendered.

Retail Products

We proudly stand behind the professional products we carry.

  • Unused, unopened products may be returned within 30 days of purchase for a full refund to the original form of payment.

  • Opened or gently used products may be returned within 30 days of purchase for store credit. This allows us to help you find a product that better fits your needs while ensuring your investment stays within your hair care routine.

Products that are excessively used, intentionally damaged, or returned without proof of purchase may not be eligible for a refund or store credit.